1. INTRODUCTION

Hotnation (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. DATA WE COLLECT

We may collect the following personal data:

a) When booking or making a purchase:

⁌ Name
⁌ Email address
⁌ Payment details (processed securely via Bsport)

b) Newsletter subscription

⁌ Name
⁌ Email address

c) Direct communication (e.g. email inquiries)

You may also choose to provide additional information voluntarily, such as:

⁌ Phone number
⁌ Personal preferences
⁌ Any other details relevant to your request

3. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

⁌ To process bookings and payments.
⁌ To manage your account and class attendance.
⁌ To send booking confirmations and updates.
⁌ To respond to inquiries.
⁌ To send newsletters (where you have opted in).
⁌ To improve our services.

4. PAYMENT PROCESSING

All payments are processed through a third-party provider (Bsport). Hotnation does not store or have access to your payment details. For more information on how your payment data is handled, please refer to Bsport’s Privacy Policy.

5. DATA SHARING

We do not sell your personal data.

We may share your data only with:

⁌ Service providers (such as Bsport).
⁌ Legal or regulatory authorities, where required by law.

6. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. When your personal data is no longer required, we will securely delete or anonymise it.

7. YOUR RIGHTS

Under the GDPR, you have the right to:

⁌ Access your personal data.
⁌ Rectify inaccurate or incomplete data.
⁌ Request deletion of your data.
⁌ Restrict or object to processing.
⁌ Withdraw your consent at any time.

To exercise any of these rights, please contact us.

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or misuse.

9. COOKIES

Our website uses cookies to enhance user experience and analyse website traffic. You can manage or disable cookies through your browser settings.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

11. CONTACT

If you have any questions about this Privacy Policy or how we handle your data, please contact us via email at eindhoven@hotnation.nl.